Whether you’re new to Workday application management services (AMS) or reassessing your Workday AMS partner needs, it’s important to evaluate not only project priorities but also how you want to strategically leverage that support for the best long-term value.
What is Workday AMS used for?
Workday AMS can be used for a wide variety of post-production support. Common examples of AMS consulting projects include:
- Configuration changes
- Integrations
- Creating Workday reports
- Workday release management
- New feature adoption
Workday AMS partners like Three Link Solutions assess your project needs and connect you with expert consultants to perform operations, updates, troubleshooting and more.
How to Get the Best Value from AMS Workday Support
Because AMS can be used for many types of maintenance, optimization and support, it can be easy to fall into the trap of using it in ways that quietly drain value, slow maturity and create long-term dependency.
At Three Link, our AMS support is structured to help customers develop internal Workday expertise and strategically evolve the platform alongside the business – not to keep you reliant on inflexible contracts.
Here are three ways we see customers using AMS services that ultimately won’t maximize their Workday ROI or build internal team expertise. Download our whitepaper to see all 10.
Shift From Reactive Usage to Strategic Management
1. Acting as Your De Facto Workday Admin
What’s happening
You submit tickets for routine tasks: mass uploads, simple configuration changes, business process tweaks, or “can you just do this for us?”
Why customers fall into it
- Small teams with limited admin bandwidth
- Fear of “breaking something”
- AMS feels faster and safer than doing it yourself
Why it’s a problem
- You never build confidence or muscle internally
- Every small change costs hours and time
- AMS becomes a crutch instead of a safety net
A better alternative
- Clearly define what your internal team owns vs what AMS owns
- Invest in targeted admin enablement for repeatable tasks
- Use AMS as escalation support, not daily operations
2. Making AMS Your Governance Model
What’s happening
Decisions about configuration, security, and changes are effectively outsourced to whoever picks up the ticket.
Why customers fall into it
- No internal decision-making framework
- Unclear ownership across HR, IT, Finance
- AMS feels “neutral” and safe
Why it’s a problem
- Decisions are made in isolation
- Configuration drifts over time
- You lose strategic control of your system
A better alternative
- Establish clear governance and decision rights
- Use AMS to execute approved decisions, not make them
- Align changes to a visible system roadmap
3. Keeping Up With Workday Releases Without a Strategy
What’s happening
Your Workday AMS partner is asked to review releases, explain features, or enable items opportunistically.
Why customers fall into it
- Release cycles feel overwhelming
- Limited internal time to plan
- AMS seems like the logical owner
Why it’s a problem
- Features are adopted inconsistently
- Value realization is accidental, not intentional
- Release work competes with operational support
A better alternative
- Separate release strategy from AMS execution
- Align releases to business priorities and roadmap
- Use AMS selectively for targeted enablement
If any of these feel familiar, you’re not alone. Download the whitepaper to read all 10 things you’re using Workday AMS for that are reactive instead of strategic.
The strongest Workday customers don’t eliminate AMS support. They use it intentionally to drive better AMS business solutions and sustained Workday value.
