You’ve switched HR or finance platforms and made it live on Workday. Problems solved, right? Not so fast.
Even with the most robust platform, old habits like creating workarounds instead of learning the new system or urgent priorities pushing optimizations to the backburner can prevent you from getting the full value from Workday.
That’s why Three Link Solutions established the Workday Whisperer program. The Whisperer serves as your concierge and strategic partner to shift from reactive Workday support to proactive enhancements that align with business priorities.
What’s the difference between Workday AMS support and Three Link’s Whisperer program?
A traditional AMS model is more reactive—like fixing things when they break or making updates with a Workday release date looming. Customers typically scope out the project and have a consultant complete that in isolation from other projects or broader goals.
The Workday Whisperer, on the other hand, strategically reviews your system and your needs with efficiency and ROI in mind. They provide proactive direction on what to do, why it matters, and how to align Workday optimizations with your business priorities.
What are examples of things that a Workday Whisperer can help us with?
Three Link’s Whisperer gets to know your business and your Workday tenant specifically. In short, they help you get the most out of what you already have with Workday. They can:
- Identify areas to gain efficiency or implement best practices
- Build and prioritize a roadmap aligned with business goals
- Plan ahead for what’s relevant in each Workday release
- Document decisions and conduct trainings
- Coordinate post-production support projects
How are Three Link customers using the Workday Whisperer program?
Customers can leverage the expertise of Three Link’s Workday Whisperer to increase ROI from their Workday investment without adding headcount or overburdening internal teams.
Angela Bitzer, VP HR & Admin Services at TMLT, shared how their 185-person organization is benefiting from the guidance after going live with Workday GO.
“As a small company, it was important for us to have access to a resource that could provide dedicated support, listen to our concerns, and offer a practical roadmap. The program has been invaluable in strengthening our capabilities and deepening our understanding of the platform. We are grateful to have been among the program’s early adopters.”
Eloise Acevedo, Head of Human Resources at Los Tacos, also shared how the Whisperer program is driving value for their business.
“Our meetings involve more than strategic planning; they also include quick fixes to the system while providing knowledge transfer. In addition, our Whisperer moves AMS reservations forward by delegating items to consultants, which elevates tasks from my plate. It feels genuine that our Whisperer wants us to utilize the system to its fullest potential and is impactful in getting us there!”
How do I find a Workday support plan that fits my needs?
Three Link offers a highly flexible AMS model with no minimum hours and no wasted spend, as well as strategic guidance through our Whisperer program. That means you get the Workday support that’s right for your business, and you can modify the support plan as you build internal expertise or as your needs and goals evolve. We’d love the opportunity to discuss your needs!
How do I maximize my Workday AMS hours?
If you’ve used Workday application management services before, you might be wondering whether the Whisperer program will add value or if you’re getting enough from your AMS partner.
Three Link has helped many customers refine how they use not only the platform but also support hours. Our experts focus on maximizing cost efficiency, building internal knowledge, and implementing best practices so that your team achieves the right balance between growing Workday skills and being able to focus on meaningful priorities.
Based on our extensive experience, we’ve compiled a list of 10 common things you might be using AMS for that keep you in a reactive mode.
